Kyc Ops Manager

They say no man is an island, and this notion holds particularly true for this role. As our KYC Ops Manager, you’ll be an instrumental cog in the verifications wheel of Gojek that directly impacts the company’s ability to ensure its adherence to implementing a robust Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance to regulation. Your main objective will be to ensure that existing processes meet the standard requirements such as targeted SLA and KYC quality as well as identify ways to better streamline current processes. The greater KYC, Product, and Compliance teams will be your companions during this ride. Best yet, you’ll have the opportunity to flex your leadership and team management skills, getting us even closer to a seamless KYC Ops process

**Responsibilities**:

- Meet weekly verification team performance goals not limited to: average lead time, average approval rate & quality rate
- Continuous capacity planning to be as efficient as possible while supporting the company’s demand and expansion, both on the electronic process and on-ground verification
- Together with Product & Compliance team, refine all the existing processes to achieve company goals and ensure that user journey complies with country regulations at all times
- Work closely with Compliance team to ensure zero fraudulent KYC document submissions in the platform, whether by setting up SOPs to control or by giving feedback to Product Managers to make changes to the product
- Work closely with Legal team to do the continuous review and refine users’ T&C (customers/drivers) to ensure that all policies prevent money laundering, fake accounts, terrorism-funding within the GoPay ecosystem
- Support the Ops Critical Incidents Team to improve the Enhanced Due Diligence procedure
- Assess the risk from each customer based on their transactions by leveraging the internal tools, also reassess every time there is a change in the circumstances, and follow through with keeping up-to-date information on the customers based on the risk assessments

**Requirements**:

- A relevant Bachelor or Master Degree
- Should have at least 6 years of experience in a financial institution and have a background in customer onboarding/initiation
- Strong sense of the operational risk
- Experienced people manager - lead the team and help them to achieve the target
- Team player (adaptable, communicative, strategic, collaborative)
- Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion)
- Problem-solving (able to link the information’s to solve the problem)
- Able to write a report and maintain it as weekly tasks and experience in leveraging analytics will be preferred

Our KYC team, a subsidiary of the Payment Platform Team, consists of a whole village to create a proper KYC from Data Science, Engineers, Product, etc based in Jakarta. Working alongside the Legal, and Compliance Team, we are predominantly concerned with adhering to the robust EDD and CDD while maintaining good service and SLA to our customers.
- We are a tight-knit group made up of free thinkers, sports enthusiasts, and wannabe bakers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company

**About Gojek**

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

**About GoTo Financial**

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workpla