Information Management Assistant

Hiring Path:

- Excepted service
- Open to the public

Who May Apply/Clarification From the Agency:

- U.S. Citizen Eligible Family Members (USEFMs) - All Agencies

[for USEFM actual FP salary determined by Washington D.C. ]

Security Clearance Required:
Top Secret Clearance

Appointment Type

Term appt, NTE 4 yrs

Appointment Type Details:

- Definite not to Exceed 5 yrs

Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

- Full Time (40 hours per week)

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

**Duties**:
He/she is also responsible for planning and implementing hardware, software, network upgrades and configurations so that they do not impact the users and are in compliance with Department of State Information Resources Management standards and Diplomatic Security requirements.

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE: At least four years performing progressively more responsible functions where emphasis is placed on analytical abilities focusing on Local Area Networking, computer operations and/or management, and maintaining Microsoft Windows based Server/Workstation network environment plus 2 years of customer service experience.
- (Please note that one credited year of working experience is comparable to 40 hours/week x 52 weeks or 2080 hours)_
- Education Requirements:
Completion of Senior High School is required.
- Evaluations:
LANGUAGE _(this may be tested):_ Fluent speaking/reading/writing English is required.

SKILLS AND ABILITIES:

- The incumbent should be able to clearly discuss and write the symptoms being experienced by the customers in order to resolve the issue to their satisfaction as well as read and understand supporting technical documentation.
Must be able to display excellent interpersonal skills to facilitate interoffice communications and teamwork as well as being able to deal with Americans and Locally Engaged Staff in stressful situations.
- Ability to work independently, to organize, prioritize, and schedule work.
- Incumbent must be able to obtain and maintain TOP SECRET clearance.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Bi-Mission to Indonesia and ASEAN in Jakarta, may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
HIRING PREFERENCE ORDER:

- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

**COVID-19 Requirements for Eligible Family Members**

Eligible Family Members who will be employed on a Personal Services Agreement and compensated under the USG pay plan will be required to attest to their vaccination status using the Vaccine Attestation Form. If you are not fully vaccinated or decline to provide this information, you will be required to demonstrate proof of a negative COVID-19 test completed within 72 hours of entry to a Mission facility and comply with enhanced COVID-19 mitigation protocols. If selected for the position, the agency will provide you additional information regarding these requirements.

**How to Apply**:

- Ho