Loyalty and Promotions Product Manager

**About Us**

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As the Product Manager - Loyalty and Promotion, you will be responsible for building and scaling a Loyalty and Promotion platform that serves multiple product lines within Telkomsel Group and extends as a B2B2C service to corporate clients outside the group. Additionally, you will be responsible for creating a SaaS/API solution that allows businesses to integrate and customize loyalty and promotion services with ease. You will also have the unique opportunity to leverage Telkomsel’s existing Loyalty system to create a robust solution that enhances customer engagement, retention, and satisfaction across various digital products, while offering businesses outside Indico a customizable loyalty and promotion service.

**What you will do but not limited to**:

- Co-crafting product vision and prioritization
- Lead the design, development, and launch of a Loyalty and Promotion platform for Indico’s internal business units (B2B2C and B2C), as well as external corporate clients through a B2B2C service model.
- Build a scalable SaaS and API-based Loyalty and Promotion product that external businesses can easily integrate into their own systems.
- Develop a Loyalty/Promotion aggregator service that consolidates offers, rewards, and promotions from multiple partners, creating a comprehensive solution for users.
- Leverage Telkomsel’s existing Loyalty system and integrate its features into the platform to maximize value for Indico business lines and external clients.
- Define the product vision, strategy, and roadmap for the Loyalty/Promotion SaaS/API and aggregator platform.
- Manage the full product lifecycle, from concept to launch, including gathering requirements, prioritizing features, development, testing, and post-launch improvements.
- Collaborate closely with engineering, design, marketing, and sales teams to ensure successful product development, market fit, and go-to-market execution.
- Engage with corporate clients to understand their loyalty and promotion needs, ensuring the platform provides flexible and customizable solutions.
- Analyze user data and feedback to continuously improve the platform and enhance customer engagement and satisfaction.
- Stay current with industry trends and innovations in loyalty and promotion, ensuring Indico’s platform remains competitive and cutting-edge.

**Requirements**:

- Bachelor’s degree in business, marketing, computer science, or a related field; MBA is a plus.
- 5+ years of experience in product management, particularly with a focus on loyalty, promotion, or rewards platforms.
- Proven experience in building loyalty/promotion SaaS/API products, with a strong understanding of how to design scalable, flexible solutions for external clients.
- Experience in developing and managing a loyalty/promotion aggregator service is highly desired.
- Strong technical background with the ability to work closely with engineering teams to build API-driven products.
- Familiarity with Telkomsel’s Loyalty system or other telco-based loyalty platforms is an advantage.
- Experience working with B2B2C service models and managing relationships with corporate clients.
- Excellent communication and collaboration skills for working across multiple internal teams and external partners.
- Strong analytical skills and data-driven approach to product development and decision-making.
- Ability to prioritize tasks effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.