Social Media Admin

1 week ago

Jakarta, Indonesia SKINTIFIC Full time

We are looking for a Social Media Admin to respond comments, DMs, and promote the idea throughout the organization. Social Media Admin responsibilities include resolving audiences' queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our audiences’ trust.

**Responsibilities**:
Improving social media experience, creating engagement with audiences, and facilitating organic growth

Respond to audience queries in a timely and accurate way via chat or comments

Update our internal databases with information about technical issues and useful discussions with the audience on social media

Monitor complaints on social media and reach out to provide assistance

Taking ownership of audience issues and following problems through to resolution

Resolve audiences conflicts and handle escalation procedures

Gather audiences feedback and share with our Content, Product, Sales, and Marketing team

**Requirements**:
Min. 1 year experience as a Social Media Admin / Customer Service in a Beauty Industry

Fluent in English, both written and speaking

Preferably experienced in handling inbound on social media admin platform

Excellent written and verbal communication skills

Has knowledge in skincare and beauty

Working knowledge of social media platform (Instagram & Whatsapp)

Awareness of the industry’s latest trends

Strong communication skill

Willing to work from office (Office located in Mega Kuningan, South Jakarta)

Can join ASAP

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