Site Reliability Engineer

At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox Live, PlayStation Network, and EA Origin. We are backed by top investors including Softbank, Sony Interactive Entertainment, Galaxy Interactive, NetEase, and Krafton. Our latest Series B funding has firmly solidified our place as a top player in the gaming industry. AccelByte’s talent has decades of experience building and shipping some of the largest game and distribution platforms in the world.

We believe that the best companies empower employees to make decisions, obsess about the best user experience, and are not afraid to make and learn from their mistakes. Our culture is based on humility, openness to feedback, drive, and collaboration, which we feel results in the best performing teams. As a company that values diversity, inclusion, and employee growth, our employees have opportunities to work with and learn from teams all over the world. We offer competitive salaries, a full range of health benefits, social activities, career growth opportunities, and an amazing team. Come join us

**Position Summary**

AccelByte is building a 24x7 operations team for AAA multiplayer video games. In this position, we need a driven Site Reliability Engineer who can actively participate in the day-to-day combat by maintaining high reliability of our service and drive prioritization in fixing what may be broken today, as well as able to envision, design, and implement processes and technologies to improve the ability to identify, isolate, correlate, and mitigate service impacting problems in the system. The Site Reliability Engineer must also know some coding to automate routine tasks in service metrics gathering, correlating, organizing, and presenting, in addition to detail and in-depth root cause analysis

**Essential Functions/Responsibilities**
- Architect, implement, and maintain a highly scalable deployment framework that improves the stability, reliability, and availability of our products.
- Build and run service deployment using K8s and other CNCF projects
- Provide a secure, high-scalable, and cost-effective cloud platform
- Solve problems occurring in all our environments and create solutions to prevent them from happening again
- Produce automation and innovative tools to assist the product development teams and to deliver operational excellence
- Create and maintain infrastructure-related documentation and SRE runbooks
- Collaborate with other stakeholders to provide cost-effective, operational excellence, and performance-efficient infrastructure solutions to improve our products.
- Identify technology, process gaps, and opportunities for improvement
- Liaise, communicate, and work directly with our clients
- Perform any other design-related duties as required

**Qualifications/Experience Required**
- 3+ years of Linux administration
- Degree in Computer Science or equivalent experience
- Experience with monitoring systems and strategies (System Admin)
- Solid performance and troubleshooting skills
- A solid foundation on a distributed system
- Robust knowledge and experience in cloud computing of at least one cloud provider (preferred AWS/GCP)
- Experience with containerization principles and frameworks such as Docker, Container, Kubernetes, etc
- Proven track record of building infrastructure as code (Terraform is a must), configuration management, and package manager (eg: Helm Chart)
- Proven experience with automation, CICD, and GitOps tools such as Jenkins, GitLab, GitHub, Flux, and/or ArgoCD
- Experience with monitoring and alerting tools such as Prometheus, Grafana, ELK/EFK, Splunk, Datadog, OpsGenie, PagerDuty, etc
- Experience within a greenfield environment, building infrastructure from scratch
- Software development and scripting experience with Bash, Python, and/or Golang
- Ability to work with clients on tight deadlines and fluid requirements
- Good communication skills (escalation, explaining the incident)
- Fluent in English both spoken and written
- Flexibility in working with people with different timezones

**Qualifications/Experience Preferred**
- Contribute to open-source projects and participate in technical communities
- Experience working for or with AAA game studios
- JVM tuning and troubleshooting
- Experience with web services
- Experience in Networking, Security, or Storage
- Experience managing SQL and NoSQL databases
- Familiar with Perforce version control