Guest Experience

5 days ago

Badung, Indonesia FINNS Beach Club Full time

The **Guest Experience** team at **FINNS Bali** is responsible for delivering a world-class, personalized service experience to all guests throughout their journey. As representatives of FINNS, the Guest Experience team plays a key role in building loyalty and exceeding expectations.

**Key Responsibilities**:

- Greet and engage guests with a professional and welcoming attitude.
- Provide accurate information on club facilities, membership, events, and promotions.
- Assist with guest arrivals, special requests, and personalized service delivery.
- Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service.
- Monitor guest satisfaction through direct engagement and proactive feedback collection.
- Support walk-in and reservation processes, including queue and crowd management.
- Handle guest complaints or service failures with diplomacy and professionalism.
- Maintain cleanliness, order, and presentation standards in all guest-facing areas.
- Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement.
- Participate in daily briefings, team coordination, and service evaluations.
- Uphold FINNS’ standards of excellence, hospitality, and brand identity in every interaction.

**Key Requirements**:

- Demonstrated experience in customer service, hospitality, or any guest-facing position
- Fluent in English
- Strong interpersonal and communication skills
- Confident, service-oriented, and focused on providing effective solutions
- Maintains a professional appearance with a positive and friendly attitude
- Able to multitask and perform well under pressure in a dynamic, fast-paced setting
- Open to working flexible shifts, including weekends and public holidays

**Experience**:

- Guest Experience or related: 1 year (preferred)

**Language**:

- English (preferred)

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