Spa Manager Ayana Midplaza, Jakarta

Review and respond to daily operational demand as it relates to the hotel. Especially for Spa Reception and Attendant. And ensure the operation goes smoothly in each section.
- Maintain the cleanliness of all Spa area as well as the safety of equipment.
- Do regular walk through with Spa Supervisor and Spa Assistant Manager to record and follow up any defects
- Maintain complete knowledge of all spa department policies/service procedures
- Monitor effective of departmental staffing guide.
- Provide training, development, professional discipline, and positive support for all Reception and Attendant staffs to ensure qualitative standards and growth, depth and development
- Monitoring manning ensures each of Reception and Attendant section has proper, efficient and productive manning in daily operational.
- Monitoring and follow up recruitment process inquiries. Conduct interview if necessary.
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for all Reception and Attendant team.
- Anticipate guests and employees needs and respond promptly.
- Assure that all standard operating procedures for Reception and Attendant are in place and consistently utilized
- Attend and conduct any training or hotel activities assigned to enhance knowledge and skill
- Attend Spa Leader line up, Leadership and other meeting arranged by management. Conduct line up with Reception and Attendant team, make sure information is well shared.
- Review weekly schedule should be aligned with business situation.
- Approve leave requests in Sunfish system.
- Up selling and promoting any spa and hotel activities to assist gaining revenue
- Do courtesy to guest that has finished their treatment, energizing them to fill out Guest Comment sheet, ensure billing is properly settled and give fond farewell.
- Work with Spa Sales Manager to arrange assignment for any group check in
- Conduct monthly inventory on Spa Café equipment, Coordinator welcome drink glasses, gifts, swimming suit rental. Make sure that supplies & stationery are in good stock.
- Open new order supplies based on inventory result
- Respond and follow up any weekly report that related to spa operational.
- Monitor spa defect list and work with Reception and Attendant team to follow up
- Adhere to company philosophy and rules for any action taken within working area
- Work with Supervisor or Manager for any issue that needs to follow up.
- Conduct monthly meeting and follow up KYC concerns
- Consistently support KYC score to be improved by checking and ensuring parts related to Reception team is performing well especially for Warm Welcome, Treatment Explanation and Fond Farewell process
- Review and update P&P, SOP for Reception and Attendant team
- Update product knowledge for Reception and Attendant team
- Ensure that the operational budget it is in line and costs are well controlled.
- Inspect rooms (standard amenities & proper equipment set up). Assist Spa Attendants in daily operation
- Report to Director of Spa for any issue that needs to follow up
- Participate and contributing to the resort sustainability program through education, interaction and suggestion

**Requirements**:

- Proven experience as a Spa Receptionist or similar hospitality role.
- Have a 5 - 7 years experience in similar position
- Excellent communication and interpersonal skills.
- Excellent organization and leadership skills
- Ability to multitask and prioritize workload in a fast-paced environment.
- Proficiency in Microsoft Office
- Educational background Diploma or Bachelor Degree, referred from reputable university
- Able to speaking in English both written and Spoken