Customer Service

5 days ago

Bekasi, Indonesia PT Indonesia Premium Goods Full time

Persyaratan

**Job Qualification**:
Minimum Bachelor degree any-field

Strong Leadership

Available to shift

Having minimum 2 years as leader and 6 years as customer service and sales at e-commerce industry

Tanggung Jawab

**Responsibilities**:
Overseeing the CS-Sales teams

Training and managing CS-Sales Teams

Focus monitoring target online sales

Experience handle market place, order online and WhatsApp

Experience to handle CRM

Setting customer satisfaction targets and working with the team to meet targets consistently

Monitoring Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs

Creating customer loyalty programs to increase revenue and improve client retention

Establishing customer service policies and procedures

Staying updated on developments in the customer services field

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