Program Manager

**SCOPE OF WORK**
**PROGRAM MANAGER - MAKASSAR**

This position PROGRAM MANAGER is responsible for provide strong positive leadership to a portfolio of Business Units, Contracts and/or Project, promoting collaboration in the achievement of high quality and commercially viable healthcare services. Facilitate the delivery of effective and efficient healthcare services that are consistent with strategic and/or contractual requirements and the relevant clinical standards, with an aim of achieving customer and workforce satisfaction.
**SCOPE OF WORK**
The **PROGRAM MANAGER** main roles are:

- In consultation with Chief of Operation, analyse contractual requirements and appropriately scope Service Requirements and related deliverables.
- Effectively measure, monitor and control the management of Service delivery to ensure:

- Efficient and effective day to day management of human resources,
- all services are delivered in line with strategic, contractual and/or operational requirements,
- all clinical service delivery if of a high quality and meet all relevant operational standards,
- compliance with all milestones and operational
- Demonstrate strong collaboration with key stakeholders to ensure all aspects of the strategic delivery of the Service are met.
- Ensures sound commercial management is achieved, consistent with budgets, cost controls and profitability forecasts.
- Facilitates a high-level contract administration discipline to ensure compliance, maintenance and periodic reviews are recorded.
- Ensures the delivery of all necessary internal and external service delivery and operational reports.
- Participate and facilitate, as required, in the implementation, maintenance and promotion of quality management system (QMS).
- Deliver and facilitate, as required, all risk assessment, reporting and incident management, inclusive of staff health safety and environment obligation and issues.
- Ensure workforce compliance to organizational systems, processes and communication mechanism.
- Using best judgement ensure the Chief of Operation is informed of any contractual, operational, IR, HR and or HSE issues as soon as practicable.
- Ensure all obligations under HSE requirements are met, with guidelines, policies and procedures adhered to.
- Promote and participate in Business Development Activities.
- Other duties as directed by the Chief of Operation

**Day-to-day activities of the (position name) are**:

- Adheres to and promotes the organisational ethos and works to achieve goals in line with strategic objectives.
- Provide contractual compliance analysis and develops business planning in accordance with commercial viability.
- Demonstrate sound computer literacy, utilizing MS office, Excel and Project software with an ability to adopt new operating system as required.
- Demonstrate the following attributes:

- Autonomy, initiative and flexibility to problem solving and day to day task assignment and delegations.
- Ability to prioritize tasks and responsibilities - facilitating seamless support and leadership to service delivery personnel.
- Demonstrate effective collaboration, delegation and personnel management skills.
- Applies the following knowledge and skills:

- Demonstrates a working understanding of budget and financial reporting tools.
- Demonstrate high level of proficiency in developing business plans and contract/project control measures.

**SELECTION CRITERIA**:

- Experience in implementation and management of a range of concurrent project and business initiatives.
- Sound knowledge of the concepts, strategies and issues associated with the implementation of business improvement initiatives and related projects.
- Well developed analytical, conceptual and problem solving skills, including the ability to analyse complex issues and to develop a range of practical options for their resolution.
- Demonstrates the ability to be client focused, responsive, flexible and committed to deliver quality service and improvement in an environment of continuous change.
- Significant experience in a leadership role with an understanding of staff management principles applied to create motivational work environments.
- Prefer has knowledge of health service industry
- Prefer formal Contract or Project Management Qualification; i.e. Post Graduate Certification in Project Management
- Prefer native Makassar

MVSplRbqBb