Training Manager

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme

**About the role**

As our **Training Manager**, you will take the lead in designing and delivering impactful learning & development programs to support our team’s growth, from onboarding to ongoing upskilling. You’ll work closely with department heads and leadership to drive a learning culture that’s aligned with Mamaka’s values: bold, playful, and people-first.

**The gig**
- Crafting cool, creative, and effective training programs
- Driving learning & development initiatives with energy and flair
- Identifying gaps, then turning them into growth opportunities, Identify training needs across all departments and levels
- Empowering our team to shine, learn, and grow, every single day
- Design and deliver engaging training modules (classroom, digital, on-the-job)
- Facilitate orientation and onboarding programs with energy and precision
- Monitor training effectiveness and report on performance outcomes
- Collaborate with Departmental Trainers on service standards and skill development
- Ensure compliance with L&D standards, audit requirements, and brand expectations
Monitor and analyze guest comments from various channels (online reviews, feedback forms, direct comments).
- Track and report NPS (Net Promoter Score) on a regular basis to evaluate customer satisfaction and loyalty.
- Identify recurring issues or service gaps from guest feedback and coordinate with relevant departments for improvements.
- Share guest insights with management and incorporate feedback themes into training content.
- Develop initiatives and campaigns to improve service quality based on NPS trends and guest sentiment.
- Build and maintain partnerships with vocational schools, colleges, and universities for internship/trainee programs.
- Coordinate recruitment, placement, and onboarding of trainees in alignment with departmental needs.
- Represent the company at campus events, job fairs, and career expos.
- Ensure trainees receive appropriate orientation, mentoring, and evaluation during their placement.

**Who you are**
- 2-4 years of experience in a Training or Learning & Development role (hospitality or lifestyle brand preferred)
- Excellent presentation and facilitation skills - confident, clear, and engaging
- Strong knowledge of learning methodologies, adult learning principles, and evaluation methods
- Great interpersonal skills - able to connect with frontline staff and leaders alike
- Fluent in English and Bahasa Indonesia, both spoken and written
- Creative mindset with the ability to turn boring content into engaging learning
- A positive attitude and passion for people development
- This position is applicable for Indonesia Citizen

**Let’s inspire greatness, together APPLY NOW