Account Manager
6 days ago
As an Account Manager, you facilitate the execution of loyalty programs for food retailers in a professional, customer-orientated way. You will support Sales and Account/Program Management to execute loyalty programs for the Indonesian market.
**Your tasks & responsibilities**:
- Pre-Program Operation:
- Coordinating the supply chain flow to ensure project timelines are met with all program requirements;
- Work with Marketing and Supply Chain teams to prepare POS and promotional products for programs;
- Work as key contact and maintain ongoing liaison with Clients;
- Program Execution:
- Support Operations team on Client stock allocations;
- Planning and managing the entire client delivery and preparing required documents (as stated in the SOP);
- Closely collaborate with Operations (OPS), Logistics/Supply Chain team, and 3PL to enhance delivery efficiency;
- Communicate with clients to facilitate the delivery and return process;
- Support the import and export process, trade compliance, customs regulations, CIQ, and documentation;
- Problem-solving within the logistics and supply chain;
- Participate in OPS, Sales, Account team’s client re-projections and re-forecasting for the program to support the stock allocation and deliveries;
- Update SAP for in
- and outbound delivery transactions;
- Consolidate customer complaints and reservation records;
- Post-Program Management:
- Managing the client return process & clean-up;
- Program evaluation on Logistics in close contact with OPS, Logistics, Supply Chain Team, and 3PL;
- Analyze logístical issues and together provide solutions for future programs;
- Work on Ad-hoc projects assigned by management;
- Sales Support:
- Identify new business opportunities within existing clients and new prospects;
- Assist in the development of proposals and financial projections for the Indonesian market;
- Assist in the presentation of sales proposals;
- Support the sales team with negotiations and sell-through of client programs;
- Maintain ongoing relationships with clients at all levels.
**Requirements**:
**Which qualities do you bring?**
- A flexible problem solver/keen multitasker, with the ability to anticipate changing circumstances;
- Passionate about coordinating between all stakeholders end-to-end, such as sales, concept development, design, and supply chain;
- Experienced in international logistics and supply chain: warehouse, planning, sea, air and road freight, 3PL, national delivery;
- Strong communication and interpersonal skills, fluent in English and fluent in **Bahasa;**
- Proficient in Microsoft Office software (MS Office);
- Ability to work autonomously;
- Problem-solving skills with the ability to anticipate changing circumstances;
- Strong attention to detail is essential.
- Please note: this is a full-time contractor role initially for 12 months. BrandLoyalty does not have an entity in Indonesia, which means you need to be prepared to work from home fully, albeit in a highly-collaborative and connected manner._
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