Guest Services Associate I

2 weeks ago

Tangerang, Indonesia Marriott International, Inc Full time

**职位编号** 24033281
**工作类别** Rooms & Guest Services Operations
**地点** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl., Kota Tangerang, Banten, Indonesia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Non-Management
**职位概述**

处理所有客人入住手续、退房、客房分配和客房更换/延迟退房请求。收取付款；激活/重新发放客房钥匙。确保房价符合市场行情，并记录例外情况。核实/调整客人的帐单。当客人在等待空房时，告知适当的工作人员。告知客人相关讯息。结算计算机系统中的离店客人信息。与房务部协调，跟踪客房状态和客人的问题。将宾客文件或文档存档。操作电话交换台。运行并检查每日报告、应急清单和信用卡授权报告。为客人提供指导和信息。回答、记录并处理所有宾客来电、请求、问题或疑虑；跟进并确保每一项都能让客人满意。为客人/访客安排交通服务。在每班开始和结束时清点和记录收银柜账目。兑现客人的支票，处理所有付款类型、代金券、支出、收费，并找零。通知安保部关于盗窃的任何一起报告。

遵守公司政策和程序；向经理报告事故、伤害和不安全的工作条件；确保制服和个人仪表整洁而专业；维护专有信息的机密性；保护公司资产。根据公司的标准，欢迎和答谢客人；预期并满足客人的服务需求；为残障人士提供协助；感谢客人的真诚赞赏。使用清晰、专业的语言讲述；以适当的礼仪接听电话。建立和保持积极的工作关系；支持团队达成共同目标；倾听并适当回应员工的问题。遵守质量保证标准。在较长一段时间内保持站立、就坐或行走。在没有他人协助的情况下，移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_

加入喜来登大家庭，成为我们全球社区的一员。自 1937 年以来，喜来登便是人们相聚一堂与彼此联谊的社群空间。喜来登员工在世界各地超过 400 个社区让人们感受到亲切的归属感。我们通过精彩体验和周到服务热忱欢迎四方宾客。如果您拥有团队协作能力、乐于提供称心体验，不妨选择从喜来登酒店出发，探索您的下一次职业良机。欢迎携手我们实现“世界在此汇聚”的品牌使命。加入喜来登酒店及度假酒店，便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**，发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。

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