Front Desk Supervisor

2 weeks ago

Badung, Indonesia ANV Group Full time

Job Title: Front Office Supervisor

Industry: Hospitality / Hotel / Tourism

Job Description:
We are looking for a reliable and service-oriented Front Office Supervisor to lead our front desk team and ensure smooth daily operations. This role is responsible for guest satisfaction, team supervision, reservation management, and coordination with other departments.

Key Responsibilities:

- Supervise daily front desk tasks: check-in/out, reservations (Cloudbeds/OTA/direct), billing, and guest inquiries.
- Lead shift handovers and enforce SOPs for consistent service.
- Manage schedules, train and support staff, and monitor performance.
- Operate Cloudbeds or OTAs system for bookings, invoicing, guest profiles, and reporting.
- Handle guest complaints and special requests professionally and follow up when needed.
- Coordinate with housekeeping, kitchen, maintenance, surf, and transport teams for smooth operations.
- Submit daily/weekly reports and escalate issues to management.
- Maintain professional appearance and promote teamwork and high service standards.

**Requirements**:

- Experience in front office or supervisory hospitality roles.
- Familiarity with Cloudbeds or similar reservation systems (training will be provided)
- Strong leadership, communication, and problem-solving skills.
- Fluent in English; other languages a plus.
- Flexible to work shifts, weekends, and holidays.

**Experience**:

- Front Desk Supervisor: 2 years (preferred)

**Language**:

- English (preferred)

  • Front Office Supervisor

    4 days ago

    Badung, Indonesia Sunny Family Full time

    **Job Description: Front Office Supervisor** **Position Summary** The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and supporting the Front Office Manager. This role involves supervising receptionists, handling guest concerns, and ensuring smooth check-in and check-out...

  • Front Desk

    2 weeks ago

    Badung, Indonesia ANV Hospitality Group Full time

    **Front Desk Agent (FDA) for Wave House Canggu** **Jobdesk**: - courier Mail Register. - Advise guest of any messages, mail, faxes, etc. received for them. - Inform guest of the room safe and mini-bar key and room key procedures. - Issue parking passes/validate valet parking tickets. - Communicate services and amenities of the hotel to guests. - Obtain...

  • Front Desk Agent for Surf Camp

    4 days ago

    Badung, Indonesia ANV Group Full time

    Front Desk Agent - Surf Camp ANV Hospitality Group is looking for a Front Desk Agent to join our team! **Responsibilities**: Checking guests in on arrival and out on departure Update calendars and schedule Inform customers about payment methods and verify their credit card data Greeting and thanking guests in a sincere, friendly manner Anticipating and...

  • Front Desk Agent for Surf Camp

    4 days ago

    Badung, Indonesia ANV Group Full time

    Front Desk Agent - Surf Camp ANV Hospitality Group is looking for a Front Desk Agent to join our team! **Responsibilities**: Checking guests in on arrival and out on departure Update calendars and schedule Inform customers about payment methods and verify their credit card data Greeting and thanking guests in a sincere, friendly manner Anticipating and...

  • Front Desk Agent

    7 days ago

    Badung, Indonesia New Kuta Hotel Pecatu Full time

    Front Desk Agent - A minimum of 1 year in a similar position in hospitality industry - Good comment of both written and spoken English - Available to join immediately

  • Front Office Supervisor

    2 weeks ago

    Badung, Indonesia FINNS Beach Club Full time

    We are thrilled to announce an incredible opportunity to be a part of FINNS World's Best Beach Club. We are on the lookout for a vibrant and dynamic **Front Office Supervisor**to oversee daily front desk operations, ensuring exceptional guest service, and leading a team of front office staff. FINNS World's Best Beach Club is not just a beach club; it's a...

  • Front Office Supervisor

    6 days ago

    Badung, Indonesia FINNS Beach Club Full time

    We are thrilled to announce an incredible opportunity to be a part of FINNS World's Best Beach Club. We are on the lookout for a vibrant and dynamic **Front Office Supervisor**to oversee daily front desk operations, ensuring exceptional guest service, and leading a team of front office staff. **Summary**: FINNS World's Best Beach Club is not just a beach...

  • Front Desk Agent

    16 hours ago

    Badung, Indonesia The Leaf Jimbaran Full time

    Front Desk Agent - Minimum 1 year experience in similar industry. - Able to drive car. - Positive, creative and innovative. - Well appearance and good personality. - Able to work under pressure. - Able to join immediately.

  • Front Desk Assistant

    4 days ago

    Badung, Indonesia The Lagoons Villas Bali Uluwatu Full time

    Front Desk Assistant - Having positive attitude, good personality and service oriented - Having good English communication skill - Relevant skills/filed training and knowledge for the position applied - Solid in leadership & organizing administrative work & team work - Familiar with OTA, extranet & PMS system, Channel Manager & Booking Engine

  • Front Desk Agent

    2 weeks ago

    Badung, Indonesia D'primahotel Indonesia Full time

    Front Desk Agent (Bali) - Pendidikan mínimal SMA/SMK Sederajat - Memiliki pengalaman yang sama mínimal 1 tahun di posisi yang sama - Memiliki komunikasi yang baik, berorientasi pada pelanggan, dan dapat bekerjasama dalam tim - Penampilan rapi dan menarik - Memiliki kepribadian yang baik