Technical Support Engineer Freelance

14 hours ago

Jakarta, Indonesia Moladin Full time

**Responsibilities**
- Monitor, analyze, and resolve Open Production Issues (OPI) related to data inconsistencies, failures, or errors.
- Perform data patching and updates in SQL databases, Redis, and MongoDB as required.
- Use Postman for API testing and troubleshooting.
- Document issues and resolution processes for future reference.
- Work in a shift-based schedule including weekends, to ensure consistent support.
- Communicate effectively with business units to ensure timely resolution of issues.

**Requirements**:

- Proficiency in SQL, including writing and optimizing queries.
- Hands-on experience with Redis and MongoDB.
- Familiarity with Postman for API testing.
- Strong troubleshooting and problem-solving skills.
- Ability to work effectively in the specified shift-based system, including weekends.
- Excellent communication skills, both written and verbal.
- Experience in handling production support issues is a plus.

**About Moladin**

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

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