Field Tech Specialist

2 weeks ago


Jakarta, Indonesia NTT DATA Full time

**Req ID**: 212117

We are currently seeking a Field Tech Specialist to join our team in Jakarta, Jakarta Raya (ID-JK), Indonesia (ID).
- CCNA certified (Good to have)
- Network Operations role is to follow the daily network checklist provided to perform required action. This is inclusive of vendor coordination, troubleshooting support, Continuity of Business support and level 1 - Network/Voice support for the change/BAU tasks under SME guidance at site accordingly
- Follow the Standard Instructions given via SNOW or Network Management for activities such as rack & stack, cable patching, troubleshooting support, etc.
- Work with Designated Partner for racking and stacking of Network devices and all movement of network devices will be managed by partner
- Monitor the country network status in terms of connectivity (Monitoring only involves for first level of work)
- Work with other team for console access and any approved process
- Follow the standard operating procedure of Network Ops, which are standard accross the region
- Work on Service Now tickets / Request for any action required for first level monitoring and engage right team for next course of action
- Hands and legs Support in case of escorting partner or any change worked required in site
- Support with shift work hours (7am to 4pm & 11am to 8pm) on weekdays, shift rotations weekly basis.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

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