Integration Services Manager

2 weeks ago

Jakarta, Indonesia Coca-Cola Europacific Partners Full time

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners Indonesia? Then we have a great opportunity for you._

**Main Responsibilities**:

- Implement the IT strategy within Integration Services
- Responsible for stable, efficient and effective service delivery operations for IT Integration Services
- Manage and control service providers to deliver the sourced services according to agreed SLAs / OLAs
- Responsible for planning and reporting of the budget for the unit
- Optimize and continuous improve service delivery of Integration Services support (cost, quality, time) across all the territories
- Respond to support tickets that are related to integrations
- Manage the incident and communications with the Integration team (including EU integration team when required), business users, vendors, and other stakeholders
- Capture the necessary information for escalation. This includes the steps to reproduce the error, screenshot, API endpoint, request/response payload, error message, findings from the troubleshooting steps.
- Management of activities required to ensure the required level of services in the IT Integration Services
- Integration Services Operations: Comprehensive integration operations support functions to maintain, administer and enhance Integration Services solutions.
- Integration Services Event Monitoring and Incident Response: Log management, event monitoring and correlation with incident response
- Business impact: Important effects on business. Accountable for all the Integration Services Operational business disruption
- Proven and demonstrable technical expertise and experience across a variety of SAP Modules (e.g. SAP SD, SAP MM, SAP HCM, SAP BI) and SAP technologies (e.g. S4/HANA)
- Monitoring the integration processes to ensure that they are running smoothly without any errors or issues
- Identify potential cause of the issue and to involve the relevant teams for escalation

**Qualifications**:

- Significant experience in Operational Integration Services in related and comparable positions
- Fluent in English
- Strong communication and presentation skills (written and oral) of all management levels
- Strong experience in IT service operations, specialized on IT Integration Services processes and technologies
- Should be aware of sourcing strategies and provider selection processes
- Knowledge and experience in the following areas of expertise:

- IT Service Management
- Infrastructure Services
- ITIL processes, esp. Incident, change and configuration management processes
- IT Service Vendor Management
- Experience in budget and unit planning procedures (ABP) and implementation of respective programs and projects in time, budget and quality
- Been involved or ran SAP project from an integration platform

Job Information:
Hiring Manager: Mario Herrmann Recruiter: Hanisa Amalina
Grade: GRADE 07
Location: Indonesia : DKI Jakarta : Kota Administrasi Jakarta Selatan

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