Customer Service Officer

1 week ago

Samarinda, East Kalimantan, Indonesia Private Advertiser Full time 8,000,000 - 16,000,000 per year

Tanggung Jawab Utama

  • Menjawab dan menangani panggilan telepon pelanggan secara profesional dan efisien.
  • Mencatat dan memprioritaskan permintaan pelanggan, menindaklanjuti hingga terselesaikan.
  • Menyelesaikan keluhan pelanggan dan memberikan solusi yang tepat, memastikan kepuasan pelanggan.
  • Memberikan masukan dan saran untuk meningkatkan kualitas layanan pelanggan.

Keterampilan, Kualifikasi, dan Pengalaman yang Dibutuhkan

  • Pendidikan SMK/D3/S1 semua jurusan
  • Memiliki pengalaman minimal 1 tahun sebagai Customer Service atau Representatif Layanan Pelanggan.
  • Kemampuan komunikasi lisan dan tertulis yang baik dalam Bahasa Indonesia dan Bahasa Inggris.
  • Terampil menggunakan komputer dan aplikasi perkantoran seperti Microsoft Office.
  • Memiliki kemampuan pemecahan masalah dan berorientasi pada layanan pelanggan yang baik.
  • Bersikap ramah, sabar, dan mampu bekerja dalam tim.
  • Memahami dan dapat menerapkan prosedur dan kebijakan perusahaan dengan baik.

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