Customer Service Specialist

7 days ago

Remote, Indonesia The Sign Pack Full time $40,000 - $80,000 per year

Location: Remote

Job Type: Full-time

About Us

At The Sign Pack, we specialize in creative, production-ready design solutions for the signage industry. We work with sign companies across North America, the UK, Australia, and beyond, providing them with high-quality designs, permit drawings, and marketing support. Now, we're looking for the right person to join our growing team as a Customer Service Specialist.

If you've worked in the signage industry, print production, apparel decoration, or similar fields, this is your chance to bring that industry know-how into a customer-facing role where you'll help our clients succeed.

What You'll Do

  • Build strong relationships with key stakeholders at client companies.
  • Act as the primary point of contact for customer inquiries and concerns.
  • Conduct onboarding meetings and demos for new customers.
  • Support ongoing projects and drive adoption of our services.
  • Advocate for customer needs in internal discussions.
  • Communicate recommendations to improve client results.
  • Assist new customers through implementation and onboarding.

What We're Looking For

  • 2+ years of direct client management experience (Customer Service, Customer Success, or Account Management).
  • Fluent in English (written and spoken).
  • Experience working remotely, using online collaboration and meeting tools.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to work strategically while maintaining close attention to detail.
  • Salary to be determined according to qualifications and experience.

Nice to Have:

  • Background in signage, printing, apparel, or related industries.

Who You Are

  • Analytical and solutions-focused.
  • A confident communicator who can work with both customers and senior management.
  • Document everything clearly and follow through consistently.
  • Thrive in dynamic, fast-paced, and multicultural environments.
  • A team player who builds trust and drives results.

Why Join Us?

  • Work fully remote, with an international team.
  • Be part of a company growing at the heart of the global signage industry.
  • Opportunity to influence customer success strategy and grow with the role.
  • Collaborative environment with space to contribute ideas and take ownership.

IIf you're passionate about helping customers succeed and want to bring your industry experience into a role with real impact, we'd love to hear from you

Apply now on Indeed.

Job Type: Full-time

Application Question(s):

  • In your opinion, what are the most important qualities of a great Customer Service Specialist? Please write a short paragraph explaining why these qualities matter.

Experience:

  • customer service: 2 years (Required)

Language:

  • English (Required)

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