Principal Solutions Engineer

Introduction

The Mission: Build the Future of Cloud in Indonesia

At HashiCorp, now part of IBM, we are the control plane for Doing Cloud Right. Our Fully Managed and SaaS solutions are the standard for infrastructure- and security lifecycle management, used by the most innovative and demanding companies in the world. We are seeking a Principal Solutions Engineer to be our force multiplier in the Indonesian market.

This is a strategic role where you will leverage deep technical expertise in DevOps and cloud-native technologies to guide organizations through their cloud adoption journey, ensuring they achieve efficiency, security, and scalability. You will play a critical role in driving impactful digital transformation across Indonesia.

Your role and responsibilities

The Solutions Engineering team serves as the primary technical resource and trusted advisor for our customers. We identify complex challenges and leverage our deep product expertise to design high-impact solutions.

As a Principal Solutions Engineer, you will partner closely with Sales Executives and support the entire customer journey. This includes e.g. pipeline creation, initial engagements, achieving technical wins, onboarding, driving adoption, and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes.

In this role you will be expected to:

• Serve as a strategic advisor: act as the lead technical advisor to key accounts, engaging with both engineering teams (e.g. DevOps, Security, Platform Engineering) and C-level business stakeholders.
• Architect and influence: drive strategic infrastructure decisions through compelling presentations, architectural design sessions, customized demos, and hands-on workshops.
• Drive value realization: guide customers through their cloud adoption journey, designing technical solutions aligned with their strategic priorities to drive adoption and growth.
• Demonstrate business value: clearly articulate and prove the business value of HashiCorp solutions (e.g. Vault, Terraform) in solving complex infrastructure automation and security lifecycle management challenges.
• Provide authoritative guidance: offer expert-level advice and guidance on modern infrastructure practices, including Infrastructure as Code (IaC), cloud architecture, containers orchestration (Kubernetes/OpenShift) and security automation (DevSecOps).
• Drive expansion and adoption: you drive customers' return on investments within current product lines and promote the adoption of multi-product integrated solutions.
• Partner cross-functionally: collaborate closely with Solutions Architecture, Customer Success, Product Management, Support and Engineering to ensure customer success and provide market feedback from the field.
• Maintain technology expertise: you will establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape

Required education

Bachelor's Degree

Required technical and professional expertise

We are seeking candidates with deep technical expertise and strong communication skills. We highly encourage to apply strong practitioners (e.g., Senior SREs, DevOps Leads, Platform Engineers) looking to transition into a strategic, customer-facing business role to apply too

• Experience: 8+ years of experience in a Technical Pre-Sales/Sales Engineering role, OR equivalent hands-on experience in a senior DevOps, SRE, or Cloud Architecture role. Experience implementing solutions in large enterprise environments is essential.
• Infrastructure as Code (IaC): expert proficiency with IaC principles. Hands-on, preferably production experience with Terraform is mandatory.
• Cloud: deep expertise in at least one major cloud provider (AWS, GCP, or Azure), including core services (VPC, IAM, compute, managed K8s).
• Container Orchestration: strong, practical experience with Kubernetes (K8s), including managed services like EKS, GKE, or AKS.
• Dev/DevSecOps Principles: demonstrated experience with CI/CD pipeline architecture (e.g. Jenkins, GitLab CI, Azure DevOps) and methods of authentication of distributed services (e.g. mTLS, PKI, JWT, JIT)
• Communication and Influence: excellent verbal and written communication skills (Bahasa Indonesia and English), with the proven ability to convey complex technical concepts to diverse audiences (from engineers to executives).
• Travel: ability to travel domestically within Indonesia as needed, with occasional international travel required.

Preferred technical and professional experience

• HashiCorp Portfolio:
  hands-on experience with at least 2 solutions in the HashiCorp stack (e.g. Vault, Consul, Nomad) and broader IBM Automation and RedHat portfolio.
• Security and Indonesian best practices:
  understanding of security architecture, integrating security into CI/CD pipelines, and familiarity with compliance standards and regulatory domain relevant to the Indonesian market.
• Observability:
  experience with observability stacks and logs monitoring.
• Technical Certifications:
  relevant certifications (e.g., AWS Solutions Architect Professional, CKA, HashiCorp Certified).