Salesforce Application Consultant

4 days ago

Jakarta, Jakarta, Indonesia PT. Metrodata Electronics Tbk. Full time

Salesforce Application Consultant

Required Skills & Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems, Business, or related field.
  • 1-3 years of proven experience as a Salesforce Consultant or in a similar application consulting role.
  • In-depth knowledge of Salesforce products, particularly Sales Cloud and/or Service Cloud.
  • Strong understanding of Salesforce configuration capabilities (e.g., Objects, Fields, Page Layouts, Record Types, Validation Rules, Workflow Rules, Process Builder, Flow).
  • Excellent analytical and problem-solving skills, with the ability to think strategically and translate business needs into technical solutions.
  • Exceptional communication (written and verbal) and interpersonal skills, with the ability to build rapport with clients and internal teams.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Proactive approach to challenges and a strong sense of ownership.
  • Experience with Salesforce integration methods (e.g., API integrations, third-party apps).
  • Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder is highly preferred.
  • Basic understanding of Apex, Visualforce, or Lightning Web Components.
  • Experience with data migration tools (e.g., Data Loader).

Key Responsibilities:

  1. Requirements Gathering & Analysis: Conduct discovery sessions and workshops with clients to thoroughly understand their "current state" business processes, pain points, and desired outcomes.
  2. Solution Design & Configuration: Design and propose Salesforce solutions that align with client requirements, leveraging standard Salesforce features, configurations (e.g., custom objects, fields, validation rules, workflow automation using Flow/Process Builder), and best practices.
  3. Implementation & Development (Declarative Focus): Execute configuration tasks within agreed-upon timelines and create and configure reports and custom report types.
  4. Testing & Quality Assurance: Develop and execute test plans to ensure the Salesforce solution meets business requirements, facilitate User Acceptance Testing (UAT) with clients and gather feedback.
  5. Client Management & Communication: Serve as a primary point of contact for clients on projects, building strong relationships and managing expectations.
  6. Documentation & Training: Create clear and maintainable documentation, including user guides, configuration logs, process documentation, and solution design documents.
  7. Continuous Improvement & Mentorship: Stay updated on the latest Salesforce releases, features, and best practices.

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