Regional Trainer

What you'll be doing

• Designing and delivering engaging training programs on cinema operations, retail, and F&B — including point-of-sale systems, guest service standards, product knowledge, cash handling, and daily operational excellence.
• Onboarding new cinema team members to ensure they are confident and competent in delivering the Cinépolis guest experience and maintaining operational standards.
• Providing ongoing coaching and mentoring to existing staff and supervisors to enhance performance, teamwork, and service quality across assigned cinemas.
• Collaborating with Cinema Managers and Regional Manager to identify training needs and develop tailored learning interventions that address performance gaps and operational challenges.
• Maintaining accurate training records, monitoring progress, and preparing reports to support continuous learning and people development.
• Staying updated on industry trends, guest service innovations, and best practices to continuously refresh and strengthen training materials and delivery methods.

What we're looking for

• Proven experience in training or people development within cinema, retail, or F&B operations.
• Strong communication and facilitation skills, able to engage and inspire diverse groups of learners.
• Excellent analytical and problem-solving abilities to connect learning with real operational needs.
• Proficiency in both Bahasa Indonesia and English (spoken and written).
• Passionate about developing people, elevating service quality, and driving continuous improvement.
• Willingness to travel frequently across assigned regions (Jakarta-Banten-Sumatera) and adapt to varied work schedules, including weekends when necessary.
• Homebase will be on Tangerang(Karawaci)