IT Software Support

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Placement Location : Gresik, East Java
Job Description :

• Installation and Configuration: Installing and configuring G+D's software systems according to client requirements. Ensuring that the software is set up correctly and integrated with existing systems.
• Maintenance and Updates: Performing regular maintenance on G+D's software systems to ensure they operate efficiently and reliably. Applying updates and patches to keep the software up-to-date and secure.
• Technical Support: Providing technical support to clients, addressing their questions and concerns, and offering solutions to software-related problems. This may involve remote support or on-site visits.
• System Upgrades: Implementing system upgrades and modifications to improve performance or integrate new features. Ensuring that upgrades are carried out with minimal disruption to the client's operations.
• Testing and Troubleshooting: Conducting tests to verify that G+D's software systems meet performance specifications and standards. Diagnosing and resolving issues or malfunctions in the software.
• Documentation: Maintaining detailed records of installations, maintenance activities, repairs, and upgrades. Preparing reports and documentation for clients and internal use.
• Training: Providing training to clients' staff on the operation and maintenance of G+D's software systems. Ensuring that users are knowledgeable about the systems and can operate them effectively.
• Compliance and Security: Ensuring that all work is carried out in compliance with relevant security regulations and standards. Conducting security assessments and enforcing security protocols.
• Customer Relationship Management: Building and maintaining strong relationships with clients. Understanding their needs and ensuring that they are satisfied with the services provided.
• Continuous Improvement: Staying up-to-date with the latest developments in software technology and best practices. Continuously improving skills and knowledge to provide the best possible service to clients.

Requirements

• Technical Expertise: In-depth knowledge of G+D's major software products and systems. Strong knowledge of software development, installation, configuration, and troubleshooting.
• Programming Languages: Proficiency in programming languages such as Java, C#, Python, or similar.
• Software Tools: Familiarity with software development tools and environments (e.g., Visual Studio, Eclipse, Git).
• Operating Systems: Knowledge of various operating systems (e.g., Windows, Linux, macOS).
• Database Systems: Knowledge of one or more database systems and their management tools.
• Communication: Effective verbal and written communication skills to interact with clients and team members.
• Customer Service: Strong customer service orientation to ensure client satisfaction.
• Technical Documentation: Ability to create and interpret technical documentation, including user manuals and installation guides.