Field Service Engineer

7 days ago


Jakarta, Jakarta, Indonesia Wayzim Technology Sdn. Bhd. Full time

Job Mission

As a Field Service Engineer in Wayzim's global technical service system, you will be responsible for the full-life-cycle management of equipment delivery and operation & maintenance. You will deeply engage in the key links from project delivery to customer value conversion, collaborate closely with internal teams to ensure end-to-end project closure, and achieve the accurate implementation of technical solutions and continuous improvement of customer satisfaction.

Job Responsibilities

  1. Take charge of on-site installation, parameter optimization and joint commissioning & testing of automated equipment and electrical systems; establish project technical documentation to meet delivery standards; support project management work and ensure projects pass acceptance on time and with required quality.
  2. Perform after-sales service including equipment operation & maintenance, troubleshooting, hotline response and technical guidance in accordance with contract requirements.
  3. Serve as the core technical liaison between customers, partners and internal teams; conduct regular communication on project progress and service updates to ensure information transparency.
  4. Provide product operation and maintenance training for customers; assist with on-site production support when necessary.
  5. Maintain on-site customer relationships and drive continuous improvement of customer satisfaction.
  6. Timely handle and accurately execute tasks assigned by other departments and superiors.
  7. The workplace and core duty-performing scenarios of this position are based on customer site.

Job Requirements

  1. Educational background in mechatronics or electrical engineering.
  2. Hold a valid electrician license (construction/maintenance categories preferred), with at least 2 years of experience in fault diagnosis and maintenance of electromechanical equipment.
  3. Proficient in reading electrical schematics, skilled in operating testing instruments, and familiar with PLC programming (e.g., Siemens S7-1200/1500).
  4. Excellent problem-solving skills, customer-oriented mindset, and a proactive attitude towards process optimization.
  5. Flexible and efficient teamwork ability, strong time management skills; able to take on urgent tasks and strictly comply with safety regulations.
  6. English as a working language; able to adapt to international business travel requirements and familiar with cross-cultural communication skills.


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