IT Support

1 week ago

Karawaci Banten, Indonesia PT. SUPER EKONOMI RETAILINDO Full time 3,000,000 - 5,000,000 per year

Job Descriptions:

Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment; including hardware (eg: POS) and software (ERP) for all opening stores or warehouses.
Provide first-level support for hardware, software, and network issues via phone, email, or in-person.
Set up user accounts, email, and access permissions according to company policies.
Diagnose and resolve technical problems in a timely and efficient manner.
Document issues, solutions, and support processes in a ticketing system.
Escalate unresolved issues to higher-level support or vendors when needed.
Maintain inventory of IT equipment and ensure proper tracking and documentation.
Support onboarding and offboarding of employees from a technology standpoint.
Ensure all IT-related policies, procedures, and security standards are followed.
Assist with software updates, patches, and routine maintenance tasks.

Requirements