Claims Staff

• To
  process claims registration by review and check claims validation, collect and
  ensure required data/documents/information have been completed. Perform in
  claims system (PSEA system) from registration, produce PLA (if any) and ensure
  claims processes are treated timely and accurately in accordance with SLA and
  company policy.
• Liaise
  with external party (ies) (independent loss adjuster and/or investigator,
  forensic, consultant) and perform in survey/physical inspections (when
  necessary). Produce survey report by genuine accident or cause of loss, evaluates
  damages, and prepares written estimates according to policy requirements and
  liability.
• To
  communicate and negotiates investigation process with external parties, perform
  that claims are investigated and valid to be settled on timely basis in
  accordance with the agreed policies and procedure.
• Verifies
  and evaluates information, analyze insurance policies and all claims documents in
  order to determine claim coverage (approve/reject).
• To
  communicate with intermediary (agent, broker) to inform status of claims base
  on analyze and investigation process results. Control handling process by
  intermediary to ensure the process in accordance with SLA and company policy.
• Handling
  claims settlement process, start from collect required documents related
  payment and liaise with finance team, process in PSEA system and inform to
  intermediary in relation to payment process, and Produce DLA (Definite Loss
  Active) if any.
• To
  review and follow up claims outstanding in order to update reserve amount claim
  to achieve or minimize claims outstanding, in order to support claims objective
  targets.
• To
  arrange auction process with salvage buyer, ensure the process comply with
  policy and procedure.
• Apply
  compliance framework to ensure activities carried out comply with local and AXA
  Group internal policies and guidelines as well as external regulatory
  requirements.

• Completion
  of a bachelor's at an accredited college or university.
• Minimum
  2+ years experience at claims process at general insurance company, especially
  in Marine Claims.
• AAAIK
  qualification or other relevant professional qualifications are advantages.
• Strong
  in technical PnC, analytical and conceptual thinking.
• Has
  good analytical thinking and problem solving.
• Achievement
  orientation and focus on customer service.
• Good
  in English, verbal and writing communication.
• High
  level of integrity and dependability.

AXA General
Insurance (PT Asuransi AXA Indonesia) is part of AXA Group, a worldwide leader
in insurance and asset management with employees, serving 103
million customers in 59 countries.

AXA
General Insurance operates through various distribution channels such as direct
marketing, agency, broker, bancassurance, and alternate distribution, with
constant expansion of its network in Indonesia. Serving more than 36.116
clients in Indonesia and supported by more than 500 sales force and 8 branch
offices. PT Asuransi AXA Indonesia is registered and supervised by Otoritas
Jasa Keuangan (OJK) based on Business License No. 682/KMK.017/1996 dated
December 16th, 1996.

AXA
General Insurance provides a various range of general insurance protection. PT
Asuransi AXA Indonesia products vary from personal insurance such as home
& contents, private motor, travel, individual & family health and
personal accident insurance to business insurance such as property, office,
manufacturing, marine cargo, motor and group health accident.

Would
you like to wake up every day driven and inspired by our noble mission and to
work together as one global team to empower people to live a better life? 
Here at AXA we strive to lead the transformation of our industry. We are
looking for talented individuals who come from varied backgrounds, think
differently and want to be part of this exciting transformation by challenging
the status quo so we can push AXA - a leading global brand and one of the most
innovative companies in our industry - onto even greater things. In a
fast-evolving world and with a presence in 64 countries, our 166,000 employees
and exclusive distributors anticipate change to offer services and solutions
tailored to the current and future needs of our 103 million customers.