Quality Assurance

7 days ago


Yogyakarta, Yogyakarta, Indonesia Shopee Internasional Indonesia Full time 1,500,000 - 25,000,000 per year

Ringkasan

Deskripsi Pekerjaan

  • Melakukan proses analisa terhadap hasil yang tidak sesuai, mencari tahu rencana dan melakukan proses eksekusi untuk meningkatkan kualitas berdasarkan poin penilaian dari parameter penilaian QA
  • Memahami kunci kepuasan pelanggan dan mengidentifikasi, menentukan strategi untuk melakukan peningkatan untuk keseluruhan pelayanan CS
  • Melakukan sampling secara real time untuk meninjau pelayanan CS terkait kualitas pelayanan
  • Bertanggung jawab untuk mengamati pelayanan CS dan membantu melakukan akar permasalahan yang terjadi serta mendukung CS untuk meningkatkan kualitas pelayanan
  • Mengadakan kalibrasi secara reguler untuk memastikan serta menyamakan standar kualitas pelayanan CS
  • Mengkoordinir coaching reguler untuk CS, serta menjaga sekaligus meningkatkan kualitas pelayanan

Syarat Pekerjaan

  • Pendidikan minimal Diploma atau Sarjana dari semua jurusan
  • Min. 1.5 – 2 tahun pengalaman sebagai Team Leader di bidang customer service dan/atau Quality Assurance
  • Memiliki antusiasme di dunia e-commerce dan customer service
  • Mampu bersikap positif, disiplin, dan bertanggung jawab
  • Kolaboratif dan memiliki komitmen untuk bekerja sama dalam tim dan lingkungan yang dinamis
  • Bersedia bekerja di Jogja atau Solo

Kirim Lamaran

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