Account Manager

2 weeks ago


Jakarta, Jakarta, Indonesia Aleph-Labs Full time

Responsibilities

  • Serve as the main point of contact in all matters related to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Handle inquiries and requests from customers and address their needs
  • Meet regularly with other team members to discuss progress and find new ways to improve business
  • Generate progress reports for clients and senior leaders within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
  • Prepare project-related pitch work

Qualifications

  • BA/BS degree in Business Administration, Sales or relevant field
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong written and verbal communication skills
  • Excellent organizational skills and attention to detail

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