Business Process Owner

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position Reports To
Commercial & Pricing Processes and Tools Manager

We are looking for a Business Process Owner (BPO) for the Systems Order Process, responsible for designing and governing the global end-to-end order creation process for robotic systems, cells, and engineered solutions.

This role will be the central architect of the system order process and tools adopted across all ABB Robotics regions and business lines. You will define how system orders are created in our commercial front-end and S/4HANA environment, ensuring that the order structure mirrors the quotation and provides the correct foundation for project execution. The structure you define must align with how project managers plan and control their projects, including the creation of appropriate WBS elements, order networks, milestones, cost buckets, and delivery structures.

The position is part of the Commercial and Pricing Excellence team, and collaboration with global Sales teams, regional operations, project organizations, and IT/IS will be key to ensuring smooth project execution.

Your Main Responsibilities Will Be

• Core BPO Ownership - You will define and maintain the global system order creation process, establish governance and roles, coordinate global rollout and adoption, maintain documentation and training, and drive continuously improve using KPIs, user feedback, and operational insights.
• Order Process and Framework Design - You will design a clear, consistent workflow for system order creation, ensuring that order structures in S/4HANA mirror quotation outputs and align with project management structures. This includes defining how BOMs, WBS elements, project tasks, and cost objects are translated into the operational order setup that supports planning, execution, and financial control.
• Digital Tools & S/4HANA Enablement - You will support the design and enhancement of the order-creation environment in S/4HANA and connected front-end tools, ensuring system behavior aligns with the global process. You will work closely with IT/IS to validate functionality, ensure detailed data consistency, and optimize integration between CPQ, order creation, and project systems.
• Cross-Functional Collaboration - You will collaborate closely with Sales, Project Managers, Engineering, Operations, Supply Chain, Finance, and Legal to ensure that order structures support robust project execution. You will coordinate alignment between commercial commitments, operational plans, and financial tracking needs across all regions and business lines.
• Order Governance and Quality - You will define standards for order accuracy, completeness, and structure—ensuring every system order is commercially sound, aligned with contract terms, technically validated, and ready for smooth operational execution. You will also define approval flows, quality gates, and data requirements that ensure project readiness from the moment an order is created.

Your Background

• Demonstrated experience in engineered-to-order, automation systems, project execution, or similar complex delivery environments.
• In-depth understanding of how quotations, orders, BOM structures, and WBS/project structures must align for efficient project execution.
• Working knowledge of S/4HANA or SAP ECC order management, project systems (PS), or related ERP modules.
• Experience collaborating with project managers, engineering teams, supply chain, and other domain experts. As well as effective stakeholder-management abilities with influence across regions and cross-functional teams.
• Proficient process-design and governance skills with experience in documentation, training, and global roll-out. Structured, analytical, and comfortable defining processes in complex engineered-solution environments.
• Fluent in English; proficiency in additional languages.

This recruitment process is led by Ceren Özen, Talent Acquisition Partner, Switzerland.

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