Front Office

6 days ago

Kuta, Bali, Indonesia Pacifico Business Solutions Full time 120,000,000 - 180,000,000 per year

We are seeking an experienced and inspiring Front Office & Service Development Leader to join our team and play a key role in elevating guest experience standards across our properties in Indonesia.

This is a hands-on, field-based role focused on developing people, improving service consistency, and ensuring teams embody genuine hospitality in every guest interaction. The ideal candidate is a natural role model who thrives on teaching by example and empowering others to grow.

⸻

About the Role

As the Front Office & Service Development Leader, you will work closely with hotel and villa teams across different locations in Indonesia. Your mission is to strengthen service culture, improve communication and problem-solving skills, and ensure front office teams deliver seamless, warm, and proactive guest experiences.

You'll spend time on-site with teams, observing daily operations, guiding them directly, and helping managers implement effective service standards and SOPs that align with the company's vision.

⸻

Key Responsibilities


• Lead by example in day-to-day operations — demonstrate exceptional service and communication skills.


• Coach and mentor front office and guest service teams to become more proactive, confident, and guest-focused.


• Identify service gaps and implement practical solutions to improve consistency and efficiency.


• Support management in developing and refining SOPs and guest communication standards.


• Provide regular feedback and reports to ensure continuous improvement across properties.


• Travel frequently across Indonesia to support different properties and teams.

⸻

Requirements


• Proven experience as Front Office Manager, Guest Relations Manager, or Training/Operations Manager in 4–5 star hotels or boutique resorts.


• Strong understanding of guest psychology, conflict resolution, and communication dynamics.


• A natural coach — able to motivate, inspire, and build confidence in diverse teams.


• Practical mindset: able to balance structure with flexibility and adapt to local realities.


• Excellent English communication skills; Bahasa Indonesia is a plus.


• Willingness to travel regularly and stay temporarily at different locations as needed.

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