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Technical Service Advisor

3 weeks ago

Surabaya, East Java, Indonesia AkzoNobel Full time

About AkzoNobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let's paint the future together.

For more information please visit  

2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

To leverage deep technical expertise in wood coatings to provide exceptional, outcome-based service to US buyers & customers. This role is critical technical bridge between buyer expectation, customers' needs, sales team's strategy, TS & Lab team's capabilities, ensuring that finish recommendations are technically sound, commercially viable, and delivering on promised performance.

Key Accountabilities
  • Drive Technical Support: Use expert knowledge of wood coatings and performance to empower sales team, providing technical details needed to close deals with US buyers
  • Deliver Outcome-Focused Proposals: Lead technical discussions with US buyers to diagnose needs and prescribe coating solutions. Develop proposals that specific performance outcomes (e.g., adhesion, hardness, gloss, scratch resistance, low VOC and other specific requirements
  • Bridge Customer with TS & Lab: Act as vital link between US buyer requirements and internal technical teams. Translate customer needs into clear briefs for TS & Lab teams
  • Manage Technical Projects: Own the technical execution of projects, ensuring recommendations from lab are feasible for TS to implement and meet US buyers & customer's promised outcome
  • Ensure Solution Delivery: Collaborate with TS team to validate solutions at customer's facilities, ensuring the final finish fulfils buyer's performance and aesthetic needs
  • Deal with US buyers & customers, on behalf of company, regarding to color panels, spraying schedule, technical requirement and relevant technical problem solving if an
Key Activities
Experience
  • Organizational Leadership
  • 15 years above Furniture Finishing Experienced and well knowing problem-solving skills
  • Better Customer Relationship
  • Establishing US Buyer Connection
  • Communication in English, Indonesia & Chinese 
  • Good communication & negotiation skills
  • Result driven, can work well under pressure
Education

Bachelor degree

#LI-YR1

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 50004