IT Operations Lead Specialist
2 weeks ago
- Menangani manajemen instalasi POS, perangkat jaringan internet, dan hal yang berkaitan dengan IT di cabang
- Menyusun materi training online maupun offline yang berkaitan dengan installasi dan maintenance hal yang berkaitan dengan IT
- Menjaga stabilitas POS system (tablet, kasir, printer) di seluruh outlet
- Menangani network & internet outlet (router, AP, ISP troubleshooting)
- Menjadi PIC sistem operasional yang sudah berjalan (maintenance & improvement)
- Menerjemahkan masalah operasional outlet menjadi perbaikan sistem/proses
- Melatih & memastikan store team menggunakan sistem sesuai SOP
- Monitoring incident, downtime, dan dampaknya ke penjualan
- Minimal 2 tahun pengalaman IT Operations / IT Support retail atau F&B
- Pernah menangani POS system, internet, printer, dan device outlet
- Familiar dengan POS Indonesia (Moka, Majoo, Pawoon, iReap, atau custom POS)
- Punya mindset ownership & continuous improvemenT
- Mampu melatih dan mengawasi staf non-teknis
- Siap on-site visit outlet & support di luar jam kantor bila sistem berdampak ke penjualan
- Pendidikan minimal D3 / S1 IT, Sistem Informasi, Informatika, atau setara
- Penempatan Surakarta, 5 hari kerja (8 to 5)
- Kesempatan menjadi key person sistem & operasional dengan konsep LEAN MANAGEMENT.
- Lingkungan kerja cepat, nyata, dan berdampak langsung ke bisnis
- Bonus profit bulanan, Bonus KPI, Bonus tahunan, BPJS (Kesehatan & Tenaker).
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