Client Service Engineer
2 weeks ago
Client Service Engineer (CSE)
We are a growing wood manufacturing company looking for a Client Service Engineer (CSE) who can provide excellent customer service, handle technical field tasks, and support design, content creation, and market analysis to strengthen the company's branding.
JOB DESCRIPTIONS
• Assist and respond to customer needs and inquiries, both in person and online.
• Conduct field surveys, inspect products, and handle customer complaints.
• Prepare price estimations based on door model, size, and materials.
• Create simple designs for catalogues and promotional needs.
• Produce photo/video content and support company social media management.
• Collect and analyze market data to support branding and sales strategies.
• Coordinate with production, QC, and sales teams.
• Identify potential risks related to installation and material usage on-site.
• Prepare reports regarding market trends and product needs.
QUALIFICATIONS
• 3+ yrs experience
• Graduate in Architecture, Interior Design, Product Design, or related fields.
• Strong communication skills and experience in customer service.
• Must be able to communicate in English (active and passive).
• Skilled in design software (AutoCAD, SketchUp, Corel, or similar).
• Understanding of social media, SEO, and visual content creation.
• Experience in furniture or wood-related industries is an advantage.
• Able to perform basic data analysis for branding and marketing purposes.
• Knowledge of cost estimation and door/interior materials.
• Detail-oriented, creative, organized, field-ready, and capable of risk management.
• Willing to work mobile.
• Placement in Jakarta (priority for candidates living in Jakarta & surrounding areas).
• Placement in Surabaya (priority for candidates living in Surabaya & surrounding areas).
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