Client Service Engineer

2 days ago


Surabaya, East Java, Indonesia PT Daiken Dharma Indonesia Full time

Client Service Engineer (CSE)

We are a growing wood manufacturing company looking for a Client Service Engineer (CSE) who can provide excellent customer service, handle technical field tasks, and support design, content creation, and market analysis to strengthen the company's branding.


JOB DESCRIPTIONS


• Assist and respond to customer needs and inquiries, both in person and online.

• Conduct field surveys, inspect products, and handle customer complaints.

• Prepare price estimations based on door model, size, and materials.

• Create simple designs for catalogues and promotional needs.

• Produce photo/video content and support company social media management.

• Collect and analyze market data to support branding and sales strategies.

• Coordinate with production, QC, and sales teams.

• Identify potential risks related to installation and material usage on-site.

• Prepare reports regarding market trends and product needs.


QUALIFICATIONS


• 3+ yrs experience


• Graduate in Architecture, Interior Design, Product Design, or related fields.

• Strong communication skills and experience in customer service.

• Must be able to communicate in English (active and passive).

• Skilled in design software (AutoCAD, SketchUp, Corel, or similar).

• Understanding of social media, SEO, and visual content creation.

• Experience in furniture or wood-related industries is an advantage.

• Able to perform basic data analysis for branding and marketing purposes.

• Knowledge of cost estimation and door/interior materials.

• Detail-oriented, creative, organized, field-ready, and capable of risk management.

• Willing to work mobile.

• Placement in Jakarta (priority for candidates living in Jakarta & surrounding areas).

• Placement in Surabaya (priority for candidates living in Surabaya & surrounding areas).



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