Hostess - Rock Bar | AYANA BALI

4 days ago

Bali Indonesia AYANA Hospitality Full time

Join our team and be part of the continued success of Bali's largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

  • Welcome guests and provide excellent customer service in a professional manner
  • Manage the waiting list and provide accurate wait times
  • Answer incoming calls and address customers' queries
  • Assist with reservations and maintain an organized reservation system
  • Communicate with guests to understand their needs and preferences
  • Upsell promotional items, events, and provide suggestions for an enhanced experience
  • Ensure that the highest standards of customer service are provided to handle customer inquiries, complaints, any issues, and feedback that may arise in a professional manner to continuously improve service quality and guest satisfaction
  • Coordinate with other team members to provide excellent customer service
Requirements
  • Only for Indonesian Citizen
  • Proven experience with minimum of 2-3 years in the same field
  • Prior background from Restaurant/Club/Night Club is an advantage
  • Hospitality appearance, honest, initiative, creative and open minded
  • Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
  • Outgoing personality with excellent communication and interpersonal skills
  • Able to work outdoors under direct sunlight; in all weather conditions
  • Diploma in F&B Division, Hospitality, or other relevant fields. Bachelor's degree is desirable

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