IT Performance Vendor Management
5 days ago
- Mengelola dan memonitor kinerja vendor IT sesuai kontrak, SLA, dan KPI yang disepakati
- Menyusun dan melakukan vendor performance review (bulanan/kuartalan)
- Membuat vendor scorecard dan laporan performa vendor
- Berkoordinasi dengan tim internal (IT, Procurement, Legal, Risk) terkait vendor
- Memastikan kepatuhan vendor terhadap kontrak, regulasi, dan kebijakan internal
- Mengelola isu vendor, eskalasi, penalti, dan improvement plan
- Mendukung proses perpanjangan kontrak, evaluasi, dan seleksi vendor
- Mendukung proses evaluasi dan seleksi vendor baru (mis. penilaian teknis dan non-teknis) Product Backlog sesuai dengan value dan tingkat urgensinya bersama Product Owner.
- Pendidikan minimal S1 Teknik Informatika / Sistem Informasi / Manajemen / sejenis
Pengalaman minimal 3 tahun di bidang:
IT Vendor Management / IT Supplier Management
- IT Governance / IT Service Management (ITSM)
- Memahami konsep SLA, KPI, dan vendor performance evaluation
- Familiar dengan ITIL framework (nilai tambah jika certified)
- Pengalaman bekerja dengan vendor aplikasi, infrastruktur, atau managed service
- Terbiasa membuat laporan dan presentasi manajemen
- Terbiasa menggunakan tools manajemen proyek seperti Jira, Trello, atau ClickUp.
- Pengalaman di banking / financial services
- Memahami third party risk management
- Pengalaman menggunakan tools ITSM (ServiceNow, BMC, dsb)
- Memiliki pelatihan/sertifikasi Vendor Management Professional (VMP), ITIL Fondation v4, COBIT 2019 , serta ISO 20000/ISO 27001 Awarness menjadi nilai lebih.
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