E-commerce Specialist

2 weeks ago

West Denpasar Bali, Indonesia Smile Ready Full time

Job Description:

  • Respond to customer inquiries on e-commerce platforms in a timely and professional manner
  • Upload product photos along with clear and attractive product descriptions
  • Regularly update product information, including stock availability and pricing
  • Process incoming orders and ensure they are completed until shipment
  • Coordinate with warehouse and operations teams for product packing and delivery
  • Handle customer complaints, returns, and after-sales service
  • Monitor sales performance and prepare regular sales reports
  • Manage promotions, campaigns, and sales programs on e-commerce platforms

Requirements:

  • Minimum Diploma or Bachelor's degree in Marketing, Business, or a related field
  • Experience in e-commerce or online sales (fresh graduates are welcome to apply)
  • Familiar with marketplace dashboards and analytics tools
  • Strong understanding of online campaigns and digital marketing
  • Detail-oriented, proactive, and target-driven
  • Able to work under pressure and meet deadlines.

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