Sozo Skin

Job Descriptios:

Client Relationship Management

• Serve as the primary point of contact for VIP and high priority clients.
• Maintain long-term relationships through regular follow-ups and personalized communication.
• Understand clients' needs and preferences to recommend suitable treatments/products.

Sales & Revenue Generation

• Achieve individual and clinic sales targets by promoting premium packages and high-end services.
• Upsell and cross-sell relevant products and services based on client profiles.
• Manage consultations from inquiry to conversion, ensuring a seamless experience.
• Ensure clients are well-informed of procedures, pricing, aftercare, and expectations.
• Running all the clinic initiative that translate to sales

Customer Experience & Retention

• Deliver luxury level service that enhances client satisfaction and loyalty.
• Handle complaints or concerns with professionalism and empathy.
• Maintain a clean, welcoming, and premium environment for clients.

Administrative Duties

• Maintain accurate working file SPC
• Track and report sales performance and client feedback.
• Coordinate scheduling and follow-ups to ensure timely service delivery for the patient

Job Requirements:

Education & Experience

• Bachelor's degree preferred (business, marketing, or health/beauty-related field).
• Minimum 2–5 years of experience in sales or client service, preferably in the beauty, wellness, or healthcare industry.
• Experience dealing with premium client is a strong advantage.

Skills & Competencies

• Strong interpersonal and communication skills.
• High emotional intelligence and empathy.
• Proven sales and negotiation skills.
• Professional grooming and confident, pleasant demeanor.
• Knowledge of skincare, beauty, and aesthetic treatments is preferred.
• Familiarity with CRM tools and sales reporting.

Other Requirements

• Flexible with working hours (including weekends and evenings if needed).
• Goal-oriented and self-motivated.