Intake Care Representative

2 weeks ago

Kuala Lumpur, Indonesia The Cigna Group Full time 1,200,000 - 3,600,000 per year

This role is responsible for the timely issuance of Guarantees of Payments (GOP), a confirmation towards the hospital or medical provider regarding length of admission, treatment and insured amount for our customers located globally.
This role involves the analysis of requests for medical treatments and hospitalisations, verification of the patient's extent of cover, our relationship with the provider, the need for medical review and the costs. The individual will work in close cooperation with the Case Managers and Medical Directors and monitor utilisation of services by our insured members.
This role will have frequent contacts with medical providers and individuals insured, mainly by email, to obtain all necessary information and is the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
Reports to: Intake Care Lead, Integrated Health Team

Education/Knowledge Requirements:

• Excellent verbal and written communication in English is a must.

• Additional local language fluency is a plus.

• Strong computer skills required
Personal Competencies Required:

• Proactive, has a curious mind and a strong desire to learn

• Disciplined with attention to details

• Adaptable and flexible

• Excellent interpersonal skills

• Ability to work independently

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

  • Intake Care Representative

    2 weeks ago

    Kuala Lumpur, Indonesia The Cigna Group Full time $30,000 - $60,000 per year

    ABOUT US Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe,...

  • General Clerk Associate Representative

    2 weeks ago

    Kuala Lumpur, Indonesia The Cigna Group Full time $3,500 - $6,000 per year

     General Clerk Associate Representative (Kuala Lumpur, Malaysia) Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service 85 million customer relationships throughout the world. The Cigna office in Kuala Lumpur operates as a "liaison office",...

  • General Clerk Associate Representative

    2 weeks ago

    Kuala Lumpur, Indonesia The Cigna Group Full time 24,000 - 36,000 per year

    Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service 85 million customer relationships throughout the world. The Cigna office in Kuala Lumpur operates as a "liaison office", providing administrative support to its parent company in Belgium,...

  • Asia LEAD Program – Management Associate 2026 Intake

    5 days ago

    Kuala Lumpur, Indonesia Manulife Full time

    The OpportunityAre you seeking a dynamic and supportive workplace with collaborative teams and inspiring leaders? Manulife is looking for ambitious individuals who share our values and are driven to make a positive impact globally. If this resonates with you, we want to hear from youThe Asia LEAD Program (Leadership, Experience, Advocacy, and Development) is...

  • IOH Customer Service Representative, Temporary role

    5 days ago

    Kuala Lumpur, Indonesia The Cigna Group Full time

    Manage day-to-day communication with insured members regarding SPARK cases, via telephone and email.Coordinate and ensure follow-ups for all assigned SPARK contracts and requests.Use the most efficient communication channels (phone, email, letter) for SPARK case management.Prioritize work according to planning to maintain high service performance for SPARK...

  • Make- Up Advisor

    1 week ago

    Kuala Lumpur, Indonesia coty Full time 1,200,000 - 3,600,000 per year

    Boutique Manager/ Assistant Boutique Manager Kuala Lumpur THE ROLEJoin the world of refined luxury and sophistication as a Boutique Store Manager in Kuala Lumpur, where we transcend conventional beauty norms. We are seeking an accomplished and highly skilled professional to lead our exclusive boutique store, defining the epitome of customer service and...