Supervisor 6P Marketing

7 days ago

Bandung, West Java, Indonesia Biensi Leisure & Recreation Full time 2,000,000 - 3,000,000 per year

Supervisor 6P Marketing akan memastikan area operasional berjalan lancar, aman, dan sesuai standar, sekaligus menjaga kualitas pelayanan, branding, dan pengalaman pelanggan. Peran ini berfokus pada pengawasan area, koordinasi tim frontline, memastikan SOP diterapkan konsisten, serta menangani komplain dan peningkatan customer experience.  

Job Description:

  • Memastikan area operasional bersih, aman, rapi, dan sesuai standar.
  • Melakukan inspeksi harian fasilitas, signage, dan layout.
  • Koordinasi dengan tim maintenance untuk perbaikan & preventive maintenance.
  • Mengatur flow pengunjung agar nyaman dan tidak overcrowded.
  • Menjaga visual branding: seragam, media promosi, dan display.
  • Memonitor frontline staff & mengembangkan budaya service yang ramah dan profesional.
  • Memastikan SOP dijalankan konsisten dan mengatasi bottleneck operasional.
  • Mengawasi proses reservasi, ticketing, antrean, dan customer flow.
  • Melakukan customer observation, follow-up komplain, serta mengelola incident & lost-and-found.
  • Membuat laporan operasional rutin.

Job Requirement:

  • Minimal pendidikan D3/S1 dan memiliki pengalaman 2–3 tahun di bidang hospitality, retail, theme park, F&B, event, atau customer service.
  • Pengalaman memimpin tim frontline menjadi nilai tambah.
  • Mampu menjalankan dan memastikan SOP berjalan dengan baik.
  • Terampil melakukan inspeksi area, menangani komplain, dan mengelola insiden operasional.
  • Mampu membuat jadwal kerja tim serta laporan operasional dasar (Excel/Google Sheet).
  • Memiliki kemampuan leadership, komunikasi yang baik, problem solving cepat, dan perhatian pada detail.
  • Berorientasi pada pelanggan, empatik, tegas namun tetap humanis.
  • Disiplin, proaktif, stabil secara emosional, dan siap turun langsung ke lapangan.
  • Bersedia bekerja di weekend/peak season dan mampu beradaptasi dengan perubahan operasional.

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