Room Division Supervisor

1 week ago

Patuk Yogyakarta Special Region, Indonesia PT Anugerah Heha Jaya Full time 15,000,000 - 25,000,000 per year
  1. Mengawasi operasional Front Office dan Housekeeping agar berjalan efektif dan sesuai SOP.
  2. Memastikan proses check-in, check-out, dan pelayanan tamu berjalan cepat, ramah, dan akurat.
  3. Melakukan room checking untuk memastikan kamar bersih, rapi, lengkap, dan siap jual.
  4. Mengatur dan memastikan ketersediaan linen, amenities, chemical, dan kebutuhan operasional lainnya.
  5. Menangani komplain tamu dengan sikap profesional dan memberikan solusi tepat.
  6. Mengawasi kedisiplinan, grooming, dan kualitas pelayanan staf FO & HK.
  7. Berkoordinasi dengan Engineering terkait perawatan/kerusakan kamar dan fasilitas.
  8. Membuat laporan harian terkait occupancy, pergerakan tamu, dan status kamar.
  9. Membantu penyusunan roster dan monitoring kehadiran staf.

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