APAC Quality Lead

Content ops

APAC Quality Lead - Live & Monetization - Jakarta

Location

:

Jakarta

Employment Type

:

Regular

Job Code

:

A104521A

Responsibilities

Team Introduction

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As part of our ongoing efforts to maintain high moderation standards and performance, we are seeking APAC Quality Lead to join our dedicated team. This role will be responsible for leading the QA team and ensuring the consistent delivery of high-quality moderation practices to create a safe and positive online environment for our users.

Responsibility

• You are responsible for leading, mentoring, and developing QA & Training teams, setting up robust quality metrics, and driving a performance culture with checkpoints & scorecards
• You will manage relationships with senior stakeholders to provide timely feedback and facilitate meetings, reporting, and quality review functions
• You monitor and review team performance using action plans, root cause analysis, and data analysis to understand opportunities for improvement Lead a large Quality Operations department including multiple managers or managers.
• Collaborate with regional leadership on strategic planning and data analysis to predict future needs and areas for improvement.
• You foster a high-performance culture and champion open communication, inclusion, continuous improvement, and sharing feedback.
• Have overall responsibility for office space planning, employee wellbeing initiatives, and ad hoc initiatives as required.

Qualifications

Minimum Qualifications:

• Minimum of 5 years of experience in content moderation, quality assurance, or related fields, with at least 1 year in a leadership or team management role.
• Master Policy Playbook rule and IG knowledge for coaching and CST quality improvement
• Deep understanding of data quality assurance methodologies, processes, and metrics.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions to improve data quality.
• Excellent communication skills, both verbal and written, with the ability to effectively collaborate with diverse teams and influence stakeholders.
• Comfortable working in a fast-paced, dynamic environment with changing priorities. Ability to adapt quickly to changes in technology, processes, and business requirements.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.