Business Process Analyst

7 days ago

West Jakarta Jakarta, Indonesia Dekoruma Full time 4,000,000 - 8,000,000 per year

Objectives of this role

  • Analysing current business processes, workflows and procedures to identify areas for improvement.
  • Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
  • Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
  • Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
  • Stay updated on industry trends, emerging technologies and process improvement methodologies.

Your tasks

  • Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
  • Develop and implement relevant processes and technologies to optimise the organisation's internal operations.
  • Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
  • Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
  • Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
  • Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
  • Provide training and support to team members on new processes and best practices.
  • Build and maintain positive working relationships with all levels of staff, act as a point of contact or expert for resolving issues related.
  • Drive for the customer experience organization metrics to be achieved through process efficiency initiatives

Required skills and qualifications

  • Bachelor's degree in business administration, management or a related field.
  • 2+ years of experience in business process analysis and project management.
  • Familiarity with process mapping and modelling techniques.
  • Strong analytical skills with the ability to collect, study and interpret complex data.
  • Ability to manage and perform multiple complex tasks as part of the daily work assignment.
  • Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
  • Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

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