Service Management

About The Job Service Management - Eastern Indonesia
Meratus Group
is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to
digitalization, innovation, and transformation
, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our
customer-centric approach
and
agile operations
empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a
dynamic and inclusive workplace
, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview
Meratus Group seeks a strategic and hands-on
Service Management
-
Eastern Indonesia
to supervise and coordinate all
facilities operations
,
maintenance activities
,
service contracts
, and
administrative support
across the organization. This role ensures that workspaces, public facilities, assets, utilities, and services
operate efficiently
,
safely
, and in
compliance with company standards
. The supervisor manages vendor performance, oversees maintenance and renovation works, handles waste management, and maintains accurate facility-related documentation and databases.

Key Responsibilities
Facility Operations & Workspace Management

• Manage daily operation and maintenance of all office spaces, public facilities, and common areas.
• Ensure workspace, furniture, and equipment are standardized according to company guidelines.
• Oversee room layouts, seating plans, office moves, and space optimization.
• Monitor cleanliness, comfort, and functionality of all facilities.

Scrap & Waste Management

• Oversee waste segregation, disposal processes, and recycling initiatives.
• Manage scrap disposal procedures including documentation, vendor coordination, and compliance.
• Maintain records and certifications related to waste management vendors.

Facility Support Services Management

• Supervise cleaning and pest control contractor performance to ensure high hygiene standards.
• Manage Front Office including guest handling and general office support.
• Manage office services including office supplies, office events and employee access.

Vehicle Management

• Maintain and update vehicle management database (ownership, maintenance records, insurance, tax, fuel usage).
• Schedule vehicle servicing, repairs, and inspections.
• Coordinate vehicle allocation for operational and employee use.
• Ensure compliance with vehicle-related regulations and company policies.

Asset & Utilities Management

• Maintain accurate asset records and condition of assets
• Monitor utilities consumption (electricity, water, gas) and provide reports for usage optimization.
• Coordinate repairs of asset and utilities infrastructure and liaise with service providers.

Qualifications & Experience
Education

• Bachelors degree in Management, Engineering, or related field.

Experience

• Minimum 3 years in general affairs, facility management or corporate services.
• Experience handling outsourced vendors and multi-site facility operations is an advantage.

Core Technical Competencies

• Strong understanding of building systems, maintenance operations and safety protocols.
• Knowledge of waste management regulations
• Ability to manage asset database
• Strong understanding of utility monitoring tools

Leadership & Soft Skills

• Clear and confident in delivering information across all levels of the organization.
• Strong leadership, coordination and vendor management skills
• Resourceful in resolving operational challenges under tight timelines.
• Proactive in ensuring smooth day-to-day operations.
• Can handle shifting priorities in a dynamic corporate environment.
• Highly organized, proactive, and service-oriented

Why Join Us?
At Meratus Group, you'll gain exposure to transformative leadership that directly influences operational success. If youre detail-oriented, resourceful, and ready to build a strong operational foundationwed love to meet you.