Head of Operation
1 week ago
Job Description:
- Menyusun strategi operasional dan memastikan pelaksanaannya berjalan efektif.
- Mengembangkan dan mengoptimalkan SOP serta proses kerja untuk meningkatkan efisiensi.
- Memimpin dan mengembangkan tim operasi, termasuk produksi, warehouse, logistik, dan QA/QC.
- Mengidentifikasi dan menyelesaikan bottleneck operasional, serta melakukan continuous improvement.
- Memastikan seluruh aktivitas operasional memenuhi standar kualitas, keamanan, dan regulasi.
- Mengelola risiko operasional dan membuat rencana mitigasi.
- Berkolaborasi dengan divisi lain (Sales, Marketing, Finance, HR) untuk memastikan kelancaran operasional end-to-end.
- Mengawasi pencapaian KPI operasional seperti produktivitas, on-time delivery, error rate, SLA, dan efisiensi biaya.
- Menyusun laporan operasional dan memberikan insight untuk pengambilan keputusan manajemen.
- Mengelola budget operasional dan memastikan penggunaan sumber daya secara optimal.
Kualifikasi:
- Pendidikan minimal S1 (Teknik Industri/Manajemen/Supply Chain atau terkait); S2 menjadi nilai tambah.
- Pengalaman 5–8 tahun dalam manajemen operasional, lebih disukai dari industri F&B, manufaktur, retail, atau consumer goods.
- Memahami end-to-end operations: produksi, gudang, QC, logistik, dan planning.
- Memiliki kemampuan project management dan pengembangan SOP.
- Mampu menganalisis data operasional dan mengambil keputusan berbasis data.
- Memahami standar kualitas, compliance, dan regulasi operasional.
- Memiliki leadership yang kuat dan mampu memimpin tim multilevel.
- Komunikasi baik, kolaboratif, dan mampu bekerja dalam lingkungan yang berubah cepat.
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