Receptionist Aesthetic Clinic
1 week ago
Key Responsibilities:
1. Client Communication & Bookings
- Manage client bookings, cancellations, and waiting lists accurately.
- Respond promptly to all client inquiries via WhatsApp, phone calls, Instagram, Facebook, email, and walk-ins.
- Maintain a professional, friendly, and helpful tone in all client communications.
- Confirm and remind clients about upcoming appointments.
2. CRM & Administrative Management
- Update and maintain CRM system with accurate client details and booking information.
- Record client feedback and report to management.
- Assist in compiling daily, weekly, and monthly reception reports.
3. Coordination Between Departments
- Communicate and coordinate efficiently between the medical team, therapists, and management to ensure seamless client flow.
- Update relevant staff regarding last-minute changes, cancellations, or client requests.
4. Front Desk Operations
- Greet and welcome clients warmly upon arrival.
- Manage check-in and check-out procedures professionally.
- Provide product and service knowledge to assist clients with questions.
- Process payments and issue receipts accurately.
- Ensure reception area is always clean, organized, and presentable.
Requirements
- Minimum 2 years of experience in hospitality settings (Hotel, Wellness Facility, Spa, or Aesthetic Clinic).
- Excellent communication skills in English.
- Tech-savvy and confident using CRM systems, booking platforms, and social media tools.
- Located in Bali.
- Strong organizational and multitasking skills.
- Professional, positive, and client-focused attitude.
Job Type: Full-time
Experience:
- Customer Service Agent/Receptionist : 2 years (Preferred)
Language:
- English Fluently (Preferred)
Location:
- Badung (Preferred)
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