Gojek - Gofood Demand Growth - Senior Associate

About The Role
Here comes a new challenge for you who is seeking the next leap in your career growth, being our Food Mass Market Growth Operation Senior Associate for GoFood

In this role, you will lead problem-solving processes and execute solutions with focus on improving demand and growth metrics for GoFood, especially for Mass Market users. Combining business strategy and customer experience & behavior analysis, you will do experiments and campaigns that will encourage our users to experience the product's core value as quickly as possible which will also improve the product's account spending.

In short, you'll get out of bed every day thinking about new ways to solve exciting problems and grow the business, how cool is that

What You Will Do

• Discover growth opportunities from the interaction of GoFood and its merchants through all of the metrics by running data analysis from Gojek's vast data resources, including business data, transaction data, customer activity within apps and actual customer insights
• Introduce beneficial business changes through well-written strategy documents; validate the hypotheses through A/B tests or other robust experimentation methods
• Operate the product solution and define the program to achieve business objectives by combining multiple initiatives (e.g. promotion program, incentive product, and discovery product)
• Collaborate with Data Science and Product teams to optimise and automate solutions through close cross-functional engagement.
• Proactively improve the operation process in the team and act on how to drive a faster, effective, and efficient execution process through third-party tools or in-house service

What You Will Need

• Minimum 2 years of working experience
• Data analytics capability, have a good knowledge of SQL and experimentation process; High Proficiency in Python and R is a plus
• Strong business acumen with successful experience influencing and leading cross-functional teams
• End to end the problem-solving mindset that can work in increments and exponents
• Radical Candor leadership while also a strong team player; possessing team synergy skills with a high level of enthusiasm in collaborating in a cross-functional team and can also balance attention to detail with swift execution
• Experience in Growth, Product Management, or Data team is a plus

About The Team
Meet the team that has been instrumental in Gojek's growth We serve more than 200 million transactions every month Also, we strengthen the business group by having deeper knowledge about what are the best recommendations and promotions that are suitable for the customer's needs. From recommending what is the best meal to cheat your diet at 10 pm or offering the latest promotion near your place is, we always seek how to extend the product value through our most up-to-date data and marketing solution.

GoFood Growth pod consists of more than 50 persons that consist of different roles , we seek to improve ourselves by learning from everyone. You will get to meet with almost every team there is in Gojek, from the Product Manager, Data Science, to the Operation team. This team is the melting-pot for the Econ, Marketeers, and the Data geeks. When our laptops are shut, you'd probably find us trying new viral donuts and molten cheesecakes around Blok M or just sipping fancy Gesha coffees. (Pro tip: use GoFood & GoDineIn to cut queues).

Psst, at the moment, we are aiming to upgrade our operation through automation and machine learning. If you are interested in solving business problems through the latest cutting-edge data solution, this is the right place for you

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to "Empower Progress' by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.

About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.