Product & Design Engineer
5 days ago
Kualifikasi
:
- Minimal D3/S1 Jurusan Teknik Mekatronika, Elektro, Elektronika, Mesin, atau bidang terkait.
- Pengalaman minimal 2 tahun sebagai Product Development/Technical Engineer/Service Engineer/ bidang terkait
- Memiliki kemampuan problem solving, proaktif, disiplin serta orientasi pada kepuasan pelanggan
- Fleksibel dalam perubahan teknologi, tren pasar, serta kebutuhan pelanggan.
- Memiliki kemampuan komunikasi dengan baik (Terutama : Bahasa Inggris - Speaking)
- Penempatan: Cikarang
Tanggung Jawab:
Product Management
- Mengelola lifecycle product (riset, pengembangan, implementasi, & evaluasi)
- Melakukan analisa kebutuhan pelanggan (presentasi product, demo produk, diskusi teknis product, dan penentuan tipe product)
- Merancang, menyiapkan, dan menjalankan Proof of Concept (PoC) berdasar kebutuhan pelanggan.
- Mengelola product knowledge & melakukan pelatihan (internal dan eksternal)
- Kolaborasi dengan Marketing & Sales terkait dengan event marketing (Webinar/Seminar/Exhibition/Etc)
Service Management
- Memberikan technical support meliputi instalasi produk, commisioning, troubleshooting, service, repair inspeksi, dan kalibrasi.
- Melakukan perawatan aset demo unit.
- Memastikan QC terhadap layanan yang diberikan sesuai (SLA)
- Menjadi contact point untuk kebutuhan after sales & mengelola customer feedback
- Membuat Laporan berkala terkait pekerjaan
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