E - Commerce Operations Specialist (based in Shanghai, China)

1 week ago

Greater Surabaya, Indonesia Novelship Full time $30,000 - $60,000 per year

"Step Beyond Limits, Into Your Style."
As a leading online marketplace for sneakers, apparel, and collectibles, we're dedicated to empowering a diverse community to champion their unique style and lead trends.

Originating in Singapore, we have grown to serve over 1.5 million users in 13 countries, driven by our mission to be the go-to fashion hub with an unparalleled customer experience.

Our commitment to product authenticity is unwavering, with dedicated facilities ensuring quality.

We are seeking an
E-Commerce Operations Specialist
(based in
Shanghai, China
) to join our growing team at
Novelship
. In this role, you will support the Integrated Novelship Marketing Team in optimizing daily platform operations, enhancing the user experience, and driving sales growth. Your contributions will directly shape the shopping journey of our global customers and strengthen the platform's commercial success as Novelship continues to grow its leadership in the global sneaker space.

If you have an entrepreneurial mindset and thrive in a data-driven, results-oriented environment, we'd love to hear from you

Key Responsibilities:

  • Platform & Product Management:
  • Manage product listings, including adding, removing, updating information, and monitoring inventory to ensure accuracy.
  • Optimize product detail pages (PDP), including images, descriptions, and keywords, to improve conversion rates and search ranking.
  • Manage product categories and navigation to ensure users can easily find desired items.
  • Marketing Campaigns & Promotions:
  • Plan and execute online marketing Campaign like flash sales, raffles, and seasonal promotions in collaboration with the marketing team.
  • Configure coupons, discount codes, and other promotional tools in the backend system, and track performance.
  • Operate key products (e.g., limited-edition or high-demand collabs) with pre-launch hype and first-release strategies.
  • Data Analysis & Insights:
  • Monitor daily KPIs including GMV, traffic, conversion rates, AOV, and bounce rates, and produce regular operational reports.
  • Analyze user behavior data to identify growth opportunities and operational pain points, proposing and implementing optimization solutions.
  • Provide data-driven support for product selection, pricing, and inventory strategy.
  • User Experience Optimization:
  • Continuously monitor the end-to-end user journey from browsing to post-purchase, collaborating with tech and customer service teams to resolve issues.
  • Recommend website features, interface improvements, and process optimizations based on data and user feedback.
  • Cross-Department Collaboration:
  • Work with the marketing team to ensure campaigns are perfectly executed on the platform.
  • Coordinate with the merchandising/authentication team on inventory and product updates.
  • Collaborate with customer service to resolve complex order or product-related issues.
  • Liaise with technical teams to propose product requirements and participate in testing.

Qualifications:

  • 3+ years of E-commerce operations experience; cross-border or sneaker/fashion industry experience preferred.
  • Proficient in e-commerce platforms (Shopify Plus, Magento, custom platforms) and data analysis (Google Analytics, CleverTap, SQL/BI tools).
  • Passion for fashion culture & sneaker markets; strong market awareness.
  • Excellent English & Chinese communication skills; project management skills and attention to detail.
  • Preferred: Sneakerhead, experience with limited-edition drops, CRM, SEO/SEM knowledge.

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