Enrollment Advisor

5 days ago

Jakarta, Jakarta, Indonesia HEI Schools Indonesia Full time
  • Manage the database of prospective parents (phone/WhatsApp contact information).
  • Handle inbound and outbound communication professionally through WhatsApp.
  • Respond to messages and answer parents' inquiries regarding trial classes, programs, and school fees.
  • Confirm trial class schedules and ensure attendance (show-up).
  • Arrange and organize trial class bookings according to parents' preferences.
  • Conduct follow-ups to increase conversion from trial classes to enrollment.
  • Build and maintain good relationships with parents.
  • Be target-oriented with daily/weekly/monthly goals (booking, show-up, enrollment).
  • Prepare regular reports on follow-up activities and sales results.

Qualifications:

  • Minimum education: Diploma (D3) or Bachelor's Degree (S1) in any major.
  • Minimum 1 year of experience in telemarketing, customer service, or sales.
  • Experienced in using WhatsApp Business for customer communication.
  • For HEI Schools: able to communicate actively in English via chat/WhatsApp.
  • Proficient in Microsoft Office, especially Excel/Google Spreadsheet.
  • Possess good, persuasive, and friendly communication skills.
  • Target-driven and familiar with working under KPI metrics.
  • Willing to work in shifts and Work From Office (WFO).

Job Type: Full-time

Application Question(s):

  • How proficient are you with customer service skill?

Option:

- No experience

- Basic

- Intermediate

- Advanced

  • How proficient are you with telesales skill?

Option:

- No experience

- Basic

- Intermediate

- Advanced

  • How proficient are you with customer engagement skill?

Option:

- No experience

- Basic

- Intermediate

- Advanced

  • How proficient are you with sales strategy skill?

Option:

- No experience

- Basic

- Intermediate

- Advanced

  • How proficient are you with sales & marketing skills?

Option:

- No experience

- Basic

- Intermediate

- Advanced

  • How proficient are you with customer relationship management skill?

Option:

- No experience

- Basic

- Intermediate

- Advanced

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