Admin Digital

2 days ago

Jakarta, Jakarta, Indonesia Yoga Fit Indonesia Full time

Admin Digital
is responsible for handling and responding to all incoming customer inquiries through social media platforms and WhatsApp in a timely, accurate, and professional manner. This role plays a key part in managing leads, maintaining customer experience, and supporting the sales conversion process by ensuring fast response times according to the defined lead time standards.

Key Responsibilities

  • Monitor and respond to all inquiries from social media platforms and WhatsApp within the specified lead time.
  • Provide clear and consistent information regarding services, pricing, promotions, and schedules.
  • Capture, verify, and update customer data accurately in the system.
  • Classify and distribute qualified leads to the Sales team as per SOP.
  • Follow up on pending conversations to ensure no inquiries are left unanswered.
  • Maintain brand tone, professionalism, and service quality in all communications.
  • Handle basic customer complaints and escalate complex cases to the relevant department.
  • Coordinate closely with Sales, Marketing, and Operations teams.
  • Prepare basic reports related to inquiry volume, response time, and lead status.
  • Ensure compliance with internal SOPs, service standards, and response-time targets.

Job Requirements

  • Minimum high school diploma; higher education is a plus.
  • Experience in digital admin, customer service, or similar roles is preferred.
  • Familiar with social media platforms and WhatsApp Business.
  • Strong written communication skills in Bahasa Indonesia; English is an advantage.
  • Able to multitask and handle high volumes of incoming messages.
  • Detail-oriented, responsive, and able to work under time-based targets.
  • Customer-focused with a friendly and professional attitude.
  • Comfortable working with SOPs, KPIs, and performance evaluations.

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