Guest Relations Officer

7 days ago

Kuta, Bali, Indonesia Savaya Day Club Bali Full time

Savaya Day Club Bali sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

  • Tersedia jam fleksibel
  • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
  • Gaji yang diinginkan: Rp6,000,000 - Rp10,000,000 per bulan

Guest Relation Officer is responsible for service of all VIP tables and seating areas in a high volume bar, lounge or pool.  Maintains all assigned wardrobe/costumes in accordance with established standards. Focuses on the development of a personal clientele list.  Performs in a public relations capacity when promoting The Company.  Requests identification from customers when legal age is questioned and works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times. Performs other duties as requested.

DUTIES AND RESPONSIBILITIES:

  • Welcoming guests in a friendly and professional way
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. Menus, area descriptions, minimum spend, etc)
  • Provide information about area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming transport arrangements, taking messages)
  • Address customer complaints and escalate to VIP Marketing Manager when needed
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Identify and assess customers' needs to achieve satisfaction
  • Ensure compliance with health and quality standards
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Sell products and services
  • Record information in the logbook daily

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